Hiredroid

10

Years

Ziad Shaaban

Personal information

Full name:

Ziad Shaaban

Location:

Khobar, Eastern Province, Saudi Arabia

Skills

IT Administration, Ser...

8

Technical Support

8

Windows

8

windows server

8

C/C++

7

HTML & CSS

7

Java

7

Time Management

7

Web Development

7

SQL

6 Professional information

Experience

10 years

Workplace type

Onsite, Remote, Hybrid

Job type

Full time

Industry

N/A

Job level

N/A

Willing to relocate

Yes

Open for opportunity

Yes

Languages

Language

EnglishConversational

Language 2

ArabicNative

Profile summary

No summary

Experience

IT Support Enginee

Cloud Solutions

Jul, 2023 - present

3 yrs 3 mos

Outsourced to Dr. Sulaiman Al-Habib Medical Group Troubleshoot PCs, Printers, TVs, Monitors, and other healthcare equipment (e.g. ECG, ECHO, and call bell) Punch down RJ-45 and Keystone jack Hardware support (upgrade, replace, and etc)

Technical Support En...

Globitel

Apr, 2022 - Jun, 2023

1 yr 2 mos

Outsourced to AlRajhi bank to support & implement RQM (Globitel's product) Used SQL to inspect and investigate on the AlRajhi bank RQM database Communicate with AlRajhi’s branch managers and operation managers to handle issues that are facing them Used Remedy’s ticketing system

Network & Communicat...

Nesma United Industr...

Aug, 2021 - Apr, 2022

8 mos

Outsourced to Neom Maintenance for Neom accommodation & residents Inspect units and buildings Supervise the Technical Support Team

IT System Engineer

Gulf Union Cooperati...

Mar, 2021 - Jul, 2021

3 mos

Ticketing system User support via telephone & face-to-face using TeamViewer & AnyDesk Troubleshoot PCs Troubleshoot Outlook Installed and set up the company’s software Set up VoIP Phones & managed extensions via PBX

Education

Bachelors

N/A

Computer architecture

Jul, 2017 - Dec, 2020

Projects

Remote Weather Station for Data Collection(Mar, 2020 - Oct, 2020)

Worked on IoT using Particle Argon board Wired the boards Programmed the weather station in C language [WiFi & Bluetooth (BLE)] Soldered the circuit boards Designed an Android app