Hiredroid

1

Year

Syed Ahmed

Personal information

Full name:

Syed Ahmed

Location:

Scarborough, Ontario, Canada

Skills

Communication

5

Time Management

5

Agile

3

SDLC

3

Manual Testing

2

Scrum

2

Software Testing

2

Test cases

2

Test Planning

2 Professional information

Experience

1 year

Workplace type

Onsite, Remote, Hybrid, Flexible

Job type

Full time, Contract, Part time, Internship / Co-op

Industry

Engineering, FinTech, Programming, Information Technology, Web Development, Technology

Job level

N/A

Willing to relocate

Yes

Open for opportunity

Yes

Languages

Language

EnglishNative

Profile summary

With an Honours Bachelor of Science in Computer Science from the University of Toronto in June 2024, my recent role as an Information Technology Help Desk Analyst at the University of Toronto Faculty of Law honed my competencies in Jira, troubleshooting, and technical support. Our team effectively reduced help desk tickets, demonstrating a commitment to improving user experiences and operational efficiency. At the Faculty of Law, collaboration with staff and students was key to setting up robust audio-visual systems and offering responsive remote assistance. My approach aligns with fostering a culture of accessibility and support, ensuring diverse perspectives are championed within technical solutions. I am eager to contribute this service-oriented mindset and problem-solving skillset to future teams, enhancing our collective success. During my time at the University, I have also collaborated with my peers to design and code applications for a client. My technology stack consists of Python, Java, JavaScript, C, C++, React, MongoDB, SQL, and I have a strong foundation in Object-Oriented Design and Programming,

Experience

Information Technolo...

University of Toront...

Nov, 2022 - Aug, 2023

8 mos

Used Jira to troubleshoot and resolve technical issues for staff and students, resulting in a reduction in help desk tickets. Helped set up audio-visual systems for lectures and large events. Offered remote troubleshooting assistance using phone support and remote desktop software, effectively resolving technical issues for users

Education

Bachelors

University of Toronto

Computer architecture

Sep, 2019 - Jun, 2024

Projects

Radlab(Jan, 2023 - Apr, 2023)

Worked in a team with a client to design an application for their research on the relationship between breathing and mindfulness. Utilized JavaScript to create a website that sends data to the main application that is written in Python. The application uses facial and stores information for research purposes. • Received positive feedback from both the professor and the client on the design of the website, the responsiveness of the application and possible next steps for the pro.....

Neighbourhoodly(Jan, 2022 - Apr, 2022)

Worked in a small team to design a website that has ratings for places in cities that are not just businesses or restaurants, but for entire neighborhoods, showing safety scores and other statistics. • Gained experience on project development cycles and delegating responsibilities to team members. Learned how to test and debug code and deploy software

Achievements & Awards

Greg Mori Award(Oct, 2022)

Received $2000