Hiredroid

7

Years

Srisha Ravi

Personal information

Full name:

Srisha Ravi

Location:

Bellampalli, Telangana, India

Skills

Agile & Scrum Methodol...

9

Communication

9

Multitasking

9

Project Coordination

9

Project Management

9

Project Planning

9

Risk Management

9

Team Management

9

Time Management

9

Documentation

8 Professional information

Experience

7 years

Workplace type

Remote

Job type

Full time

Industry

Science, Research and Development, Information Technology, Project Management, Technology

Job level

N/A

Willing to relocate

Yes

Open for opportunity

Yes

Languages

Language

EnglishFluent

Profile summary

Data-driven Business Analyst with 7 years of experience in Service Management utilizing SQL, Data analysis, and process mapping to bridge the gap between business needs and technical solutions.

Experience

Senior Associate

Kyndryl

Mar, 2022 - present

4 yrs 7 mos

• Data Analyst on the account, specializing in creating analytical tools for both internal and client consumption. These tools have covered areas around Incident, Problem, Change, Monthly and Daily SLA’s and KPI’s. • Created data visualizations that improved stakeholder understanding by 100%. Developed interactive dashboards to visualize key metrics. Identified key insights and trends through data visualization, leading to Positive Outcome.....

Service Delivery Coo...

DXC Technologies

Nov, 2020 - Mar, 2022

1 yr 4 mos

Co-ordinating Change Advisory Board (CAB) meetings. Evaluating IT changes for completeness and adherence to the Change Management process. Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.

Incident Manager

NTT Data Services

Jun, 2019 - Mar, 2020

9 mos

Orchestrated the resolution of major incidents by leading cross-functional teams, achieving a 40% reduction in resolution time and maintaining 95% customer satisfaction; implemented ITIL-compliant processes improving incident management efficiency by 25%.

Associate Software E...

TechMahindra

Jul, 2016 - Dec, 2018

2 yrs 5 mos

Experience working in an enterprise 24/7 production environment supporting critical, real-time applications. Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross group consensus in short periods. Ability to work well interpersonally, cross-group, and cross-discipline at various levels up through executives, as well as influence and manage without direct authority. .....

Education

Bachelors

University of Andorra

Computer architecture

Jun, 2012 - May, 2016

Projects

Data Developer Salary in 2024 (Personal Project)(May, 2024 - Jun, 2024)

Analyzed and visualized data on data developer salaries across various industries using Power BI.