Hiredroid

10

Years

Nazrien Nazli

Personal information

Full name:

Nazrien Nazli

Location:

Kuala Lumpur, Kuala Lumpur, Malaysia

Skills

Excel

8

Power BI

8

Big Data

7

Chat GPT

7

Documentation

7

Excel VBA

7

IT Administration, Ser...

7

Microsoft 365

7

Multitasking

7

Requirement Gathering

7 Professional information

Experience

10 years

Workplace type

Onsite, Remote, Hybrid, Flexible

Job type

Full time

Industry

Telecommunication, Information Technology

Job level

N/A

Willing to relocate

Yes

Open for opportunity

Yes

Languages

Language

EnglishConversational

Profile summary

I am a data analyst and complaints officer with over nine years of experience in analytics, consumer behavior, and regulatory compliance.

Experience

Executive

Consumer Forum of Ma...

May, 2015 - present

11 yrs 5 mos

As a Complaints Management Specialist in the telecommunications industry, I managed the entire lifecycle of complaint processes from initial contact through complex resolutions, established and maintained comprehensive databases using Lark Sheets, Tableau, and PowerBI, conducted meticulous bookkeeping with Microsoft 365 and SharePoint, acted as a neutral intermediary between consumers and ISPs, led annual process evaluations, utilized PowerBI for data analysis and.....

Education

Bachelors

N/A

Computer architecture

May, 2024 - Aug, 2024

High School

N/A

Software Engineering

Jan, 2006 - Dec, 2010

Projects

A DELIGHTFUL CONSUMER EXPERIENCE (MCMC .myConvergence)(Jun, 2023 - Nov, 2023)

Page 16 (https://www.mcmc.gov.my/skmmgovmy/media/General/pdf2/MCMC-MyConvergence-Vol-22.pdf)