I am a results-oriented Service Delivery Manager with over 21 years of experience in the GCC region, specializing in driving business growth through project management, IT service delivery, and strategic planning within ITIL frameworks. My journey in this field has been fueled by a deep commitment to excellence and a relentless drive to achieve outstanding results. With My academic certificate and, PMP certification, and a solid foundation in Six Sigma (CSSGB) and ITIL4, I have consistently identified target markets, developed actionable plans, and implemented solutions that align with organizational goals.
Throughout my career, I have honed my expertise in ERP systems, risk management, and leadership, always maintaining a passion for mentoring and team development. My ability to assess and mitigate risks has been a cornerstone of my success, ensuring that projects are not only delivered on time but also adhere to strict compliance standards. I take pride in fostering a collaborative environment where teams can thrive and deliver high-performance results, making a tangible impact on the organizations I work with.
In my role as a Service Delivery Manager, I have led cross-functional teams to deliver high-quality services within ITIL frameworks, always with a focus on streamlining processes and enhancing service delivery. My experience in PMO management has equipped me with the skills to ensure project success through efficient planning, execution, and risk management. I have leveraged my advanced business acumen and project management expertise to optimize project delivery, consistently meeting and exceeding organizational expectations.
One of my key achievements was the launch of Noonmar.com, a successful e-commerce platform in the GCC region. This project not only expanded the company's reach through new market penetration but also solidified strategic partnerships that have had a lasting impact on the business. My ability to build and maintain strong client relationships has been integral to ensuring high levels of satisfaction and retention, ultimately contributing to the long-term success of the organizations I serve.
With a strong technical background, I excel at translating complex requirements into actionable solutions for various stakeholders. I am committed to continuous improvement, always seeking ways to enhance service delivery and drive business growth. My career has been a journey of learning, leading, and delivering results, and I am passionate about continuing to make a difference in the world of IT service delivery
