18

Years

Abdul Rahman Salim

Personal information

Full name:

Abdul Rahman Salim

Location:

Ampang, Selangor, Malaysia

Skills

Business Analysis

8

Business Communication

8

Communication

8

Documentation

8

Multitasking

8

Requirement Gathering

8

SDLC

8

Time Management

8

Agile

7

Scrum

7 Professional information

Experience

18 years

Workplace type

Onsite, Remote, Hybrid, Flexible

Job type

Full time, Contract

Industry

Financial, Retail, FinTech, Management Consulting, Information Technology, Project Management, Technology

Job level

N/A

Willing to relocate

Yes

Open for opportunity

Yes

Languages

Language

EnglishProfessional

Profile summary

Dedicated technical consultant/support with diverse operational experience in both IT Project Management, Development, Operation, and Training. creating customized solutions to address specific customer requirements, improve overall productivity, and dramatically increase efficiency. Extensive IT Technical/QA/ Onsite/Application Support, Technical Writing, and Project Management Office experience . Focusing on Data Analytic

Experience

E-Payment and System...

The International Sc...

Jun, 2018 - present

8 yrs 4 mos

• Functional Consultant/Business Analyst/Data Analyst • Gather business requirements and collaborate with stakeholders to understand their needs and priorities. Create clear and comprehensive business requirement documents (BRDs) and functional requirement documents (FRDs) that detail the payment system's features, functionality, and workflows. Evaluate and select payment service providers, gateways, and technologies based on business requirements, cost-effectiveness.....

Operation Specialist...

NCS Private Limited

Aug, 2017 - Jan, 2018

5 mos

System Administrator • Successfully maintained computer network by performing maintenance, troubleshooting, and repair on network hardware, software, and communication links. • Manage client incidents and requests by following documented procedures, escalating to appropriate support groups when necessary, and closing incidents and requests within SLA • Improved Problem Management by organizing all the process into one document, creating a template for Problem Manageme.....

Associate Project Ma...

MSD Digital Intellig...

Jan, 2015 - Jul, 2017

2 yrs 5 mos

Project Involvement: PI1M (Pusat Internet 1Malaysia) under supervision with Telekom Malaysia and Suruhanjaya Komunikasi Multimedia Malaysia http://dashboard.pi1m.my SAIFON, Kota Belud (System and Integrated Flood Operation Network) http://saifon.my Mobile Application – Educational https://play.google.com/store/search?q=ingeniworks&hl=en • Project Management Office(PMO): Managed and developed project plans, analysed metrics and implemented best practices to identify project risk.....

Technical Writer

Commerce Dot Com(CDC...

Jun, 2014 - Dec, 2014

6 mos

Project Involvement: Learning Management System for E-Perolehan (Electronic Procurement System) for Ministry of Finance, Malaysia https://www.eperolehan.com.my/ep/login.do Technical and Soft skills attained: UI Design (Axure & Articulate) Technical Writing/Editing Training Content Development • Created and improved online learning modules for over 5,000 users by boosting completion rates from 72% to 81% and average test scores from 89% to 93% via UI design using Axure & Articulate • Creat.....

Customer Support Eng...

Xybase Sdn Bhd

Jan, 2011 - May, 2014

3 yrs 3 mos

Project Involvement: BLESS (Business Licensing Electronic Support System) for Prime’s Minister Department(JPM), Malaysia http://open.bless.gov.my Internal Training Attended: Software Methodologies Intro to basic MYSQL Methodology of SCRUM and Waterfall Primary Responsibilities: Participate in software developments cycle session with the internal users (Project Manager, System Analyst, Software Developer, TNI. System Engineer and Network Engineer) and clients: URS (User Requi.....

Education

Bachelors

N/A

Computer architecture

May, 2001 - May, 2006

Projects

MSD - Pi1M & Saifon(Jan, 2015 - Jul, 2017)

PI1M (Pusat Internet 1Malaysia) under supervision with Telekom Malaysia and Suruhanjaya Komunikasi Multimedia Malaysia http://dashboard.pi1m.my SAIFON, Kota Belud (System and Integrated Flood Operation Network) http://saifon.my Mobile Application – Educational https://play.google.com/store/search?q=ingeniworks&hl=en

CDC - LMS E-Perolehan(Jun, 2014 - Dec, 2014)

Learning Management System for E-Perolehan (Electronic Procurement System) for Ministry of Finance, Malaysia https://www.eperolehan.com.my/ep/login.do

Xybase - BLESS(Jan, 2011 - May, 2014)

Project Involvement: BLESS (Business Licensing Electronic Support System) for Prime’s Minister Department(JPM), Malaysia http://open.bless.gov.my

ABU - IT Infra and LMS Project(Oct, 2009 - Mar, 2010)

Internal Project Involvements/Contributions (ICT Services): Upgrade from Windows Server 2003 to Server 2008 Windows Server 2008 Active Directory (Installation, Configuration SCCM(Installation, Configuration) Additional Lease Line setup, Server rack setup and Network Printer setup Learning Management System http://mlc-online.abu.org.my Install, setup and configure Moodle LMS for Technical Department.....